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All fees for Interior Items/Furnishings must be made before purchase, and if Interior Items/Furnishings are purchased by us on your behalf before payment (as may be the case with vintage, final sale, and auction items), payment of such Interior Items/Furnishings are due within 14 calendar days of the sent date on the invoice sent by us. We cannot guarantee prices or availability of Interior Items/Furnishings, and prices and stock are subject to change before the ordering is processed. If at the time of ordering any Interior Item/Furnishing over $1,000.00 has increased in price by more than 20% or is unavailable, we will request your pre-approval and identify comparable alternative items as needed. We do not allow clients to procure Interior Items/Furnishings individually without our approval. Should you purchase any Interior Items/Furnishings without our approval, you will be solely responsible for such Interior Items/Furnishings, including their installation. Under no circumstances will we be required to share the sourcing of Interior Items/Furnishings with you before the installation is complete. While we aim to work within your Interior Item/Furnishing Budget, we cannot guarantee the lowest prices and are not obligated to research lower prices, price match sales, markdowns, or discounts available elsewhere. We may at times receive affiliate commissions or trade discounts, and it is fully within our discretion as to whether we use, or pass on, any such discounts to you.
Final sale, auction, custom, one-of-a-kind, and vintage Interior Items/Furnishings cannot be refunded or exchanged, so please ensure such items are chosen carefully. All other Interior Items/Furnishings are subject to the refund and exchange policies of the product vendor. Once delivered, it may not be possible to refund or exchange Interior Items/Furnishings, and refunds or exchanges may be subject to a restocking fee; as such, all refunds and exchanges are assessed on an individual basis, and you must make such requests within 24 hours of delivery or installation (whichever occurs first) of the Interior Items/Furnishings to the Design Space. All refunds and exchanges must be unused, undamaged, and in their original package, and if the original packaging is not suitable or available, you will be responsible for the costs of replacement packaging. If a product vendor allows for a refund, we will refund you within 7 calendar days of receiving the refund, or with your permission, we will put the amount towards other Interior Items/Furnishings or Services. If the above reporting requirements have not been complied with, or you or a Third-Party Contractor directly purchased the Interior Item/Furnishing, it will be your sole responsibility to coordinate any necessary actions regarding the refund or exchange of Interior Items/Furnishings directly with the product vendor.
FULFILLMENT POLICY
